Using a pen or pencil and notepad to take down appointments by phone or e-mail is becoming a thing of the past. Online appointment-setting services are helping individuals, businesses and organizations nationwide and around the globe improve staff efficiency, save money and provide customers more flexibility. Let’s examine how.
-Staff Time. Taking and setting appointments can eat up a large percentage of a staffer’s workday. The time wasted could be used more productively. An online appointment-scheduling software system can free up a staffer for more important tasks, which benefits the overall operations of the business or organization. Additionally, companies that do not allow self-scheduling still benefit by utilizing an efficient, easy-to-maintain internal appointment system.
-Money Savings. Referencing the above bullet item, a company that offers self-scheduling can save money by removing appointment-setting duties from staff members, thereby eliminating the need for a staff member whose primary responsibilities include setting appointment scheduling. Additionally, Web-based self-scheduling systems typically cost substantially less than custom-programmed systems.
-Customer Flexibility. An increasing number of your customers and clients-both current and potential-are expecting convenient online services. Not providing these could put your organization at a disadvantage, especially if your competitors are offering it. It may not seem like a deal-breaker, but many individuals are looking at service providers’ online features before making a decision.
“When she booked her appointment, Jane requested both an e-mail and text reminder. A day before her session, she receives both. Jane values the online appointment service offered by her hair stylist, and expects more of her service providers-including her doctor, dentist, personal trainer and chiropractor-to offer it as well. Some already have. It’s certainly benefited her and her busy lifestyle.”